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Customer Service Manager

Sudeep Pharma Limited

Nandesari, Vadodara, Gujarat

Department: Customer Service and Export Operations

Experience: 10 Year

Industry: Pharmaceutical

Education: MBA

Job Description

Company Introduction

Sudeep Pharma Limited is an established pharmaceutical manufacturer with integrated facilities supporting mineral excipients and specialty ingredients for regulated global markets.

Core Responsibilities

  • Prepare customer sales orders using enterprise resource planning systems and generate order confirmation documents for approved markets.
  • Track shipment schedules through export documentation such as commercial invoices packing lists and bills of lading.
  • Update dispatch status by reviewing freight forwarder reports warehouse release notes and transporter delivery records.
  • Maintain customer order trackers in spreadsheet formats linked with enterprise resource planning exports.
  • Handle shipment queries by reviewing contract terms shipping instructions and approved delivery timelines.
  • Record service escalations using internal ticket logs supported by email trails and shipment references.

Skills and Technical Exposure

  • Enterprise resource planning systems for order management and dispatch tracking.
  • Commercial invoice packing list and export shipping documentation.
  • Spreadsheet software for shipment status registers and order follow up logs.
  • Email platforms used for customer correspondence and shipment confirmations.
  • Freight forwarder portals for shipment milestones and container movement.

Experience Context

  • Work is based in a pharmaceutical corporate office environment supporting plant dispatch and export movements.
  • The role handles multiple domestic and international shipments involving bulk excipients and specialty ingredients.
  • Without this role shipment timelines fail resulting in delivery delays and unresolved customer order issues.

How to Apply

Email resume to rahul.singh@sudeepgroup.com

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